No refund will be issued 5 working days before the exam if any candidate want to cancel their exam(s).

If a candidate wants to cancel an exam they must do so 5 working days before the exam date for a full refund in writing via email or complete a refund request form in person. Only the candidates can request a refund even if the fees were paid by relative, spouse, friend or any other representative.

Refunds will be paid by either cheque, online, refunded on the card but at the discretion of the issuing officer. Refund requests usually take 5 working days to process.

If candidates provide incorrect information which is used to book the test and the examiner does not allow the candidate to sit for the test then no refund will be issued.

If candidates forget to bring their ID on the exam day they will not be allowed to sit for the test and no refunds will be issued.

If candidates lose, misplace or for any other reason cannot bring the ID they registered their exam with even if it is not their fault their exam will sit be cancelled and no refund will be issued.